Predictive Dialers call multiple numbers at the same time, only routing to an agent when a live contact is made. Unlike the power dialer, a predictive dialer system has a much higher call ratio per agent. The dialer automatically increases or decreases the number of simultaneous calls per agent based on the percentage of dropped calls you want to maintain. It also uses predictive algorithms and other tools to learn from previous calls your sales team has made. This type of dialer needs to have a lot of agents working a significant number of leads in order to reach the system’s full potential. Predictive dialers are useful for skipping unanswered calls, busy numbers, and incorrect numbers. They are commonly used by high-volume call centers, debt collectors, political campaigns, and telemarketers.