Send automated text messages immediately when the lead arrives in Ricochet360. Your leads will be blown away by the fast response to their inquiries — with no work on your part!
Send customized automated text messages based your lead’s status or results of a call. For example, if a lead requests information, send a link to a document by changing the lead’s status to “Send Info”.
Send automated text messages to leads using your preferred intervals. For example, send a text message after 5 hours. If there’s no response, send another message a week later. And another two weeks after that.
Automated Text Messages Deliver a Far Better Customer Experience
Target Campaigns or Channels
Choose which marketing channels or vendors you would like to send automated text messages to and send a customized text message to each one. You could even send text messages from landing pages, giving you hyper-targeted control over marketing messages and higher conversion with leads.
Easily Create Workflows
Allow certain users to control automated text message interactions and assign them to agents or sales reps for follow up on once a conversation has begun, or simply keep text messaging managed by selected agents.
Save Time with Templates
Create standard pre-crafted automated text messages to respond to common questions and inquiries. Deliver documentation, addresses, contact info, support or sales information. You may never have to type a text message again!
Assign Agents Automatically
Ricochet text messaging can automatically assign a text conversation to the agent managing the lead so they can take over after the first automated text message has been sent.
Receive fast, subtle, on-screen notifications window when new text replies come in from leads or customers. Agents can respond within seconds using a standard automated text message or custom reply.
Keep Inbound Callers Engaged
If your agent is unavailable or on a previous call, Ricochet can simply send an automated text message to an inbound caller. Let them know you will call back or ask for alternate times for a return call.