Leaving Perfect Voicemail Messages

With 80% of all sales calls landing in voicemail, it becomes imperative to master the art of leaving perfect voicemail messages. Leave weak voicemails, get weak results. Investing time upfront in your messages, mapping your message to your lead statuses, and practicing for smooth delivery will all pay off over time.

2019-08-28T20:35:39+00:00August 28th, 2019|Comments Off on Leaving Perfect Voicemail Messages

Customer Contact Week 2019 Sponsored by Ricochet360

Ricochet360 will be exhibiting at Customer Contact Week 2019 at The Mirage, Las Vegas. Learn how our auto dialer, cloud phone system, CRM and marketing automation platform can improve the performance of your call center.

2019-05-21T15:33:10+00:00February 18th, 2019|Comments Off on Customer Contact Week 2019 Sponsored by Ricochet360

Best Practices for Call Recording in Call Centers

"This call may be monitored or recorded for quality assurance purposes." Many people dread hearing this phrase in their personal lives, but it exists for good reasons. As a consumer, it's for our protection. As a call center operator, it's not only for our protection, but it also creates a framework for improving the performance of call center agents. To help you with your call center performance, we've assembled a few best practices for call recording in call centers.

2019-02-18T17:12:05+00:00June 19th, 2018|2 Comments

Sales Dialer System Types for Call Centers to Contact Leads

When selecting between sales dialers for your business or call center, you have a few different options. There are three main types of dialers, which each have strengths and weaknesses. We outline these three types of sales dialers for contacting leads and provide details regarding how each one may be best suited for your business or call center.

2020-06-29T15:17:37+00:00October 30th, 2015|Comments Off on Sales Dialer System Types for Call Centers to Contact Leads