Dialers & Dialer Technology
If you’re looking for helpful information about dialers & dialer technology, we’ve assembled a collection of our best articles. From click-to-call through predictive dialing, we have it covered!
Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.
When selecting between sales dialers for your business or call center, you have a few different options. There are three main types of dialers, which each have strengths and weaknesses. We outline these three types of sales dialers for contacting leads and provide details regarding how each one may be best suited for your business or call center.
The New Telephone Consumer Protection Act (TCPA) (THIS IS NOT MEANT TO BE LEGAL ADVICE) As technology innovations for your telephone and website continue to emerge, these new technologies such as "click to call" are enabling business owners to quickly implement these tools around the globe. While the race is on to secure this competitive advantage, a small handful of companies have been taking advantage of their improved databases of potential customer contact information. This situation has led to updates being implemented in the Telephone Consumer Protection Act of 1991 (TCPA). Understanding how TCPA affects your business is mission-critical. In this special report, we'll explain the key highlights of the legislation changes and what they mean for your business. Let’s start by quickly understanding what the TCPA is. Understanding the TCPA and Why You Should Take it Seriously The TCPA was originally passed as an amendment to the Communications Act of 1934. In principle, it’s designed to restrict telemarketing companies contacting people without permission. If you slipped up and found yourself the subject of a legal case, a lawyer could press statutory damages of up to $1,500 against your company if it was proved there was any willful or knowing violations. The problem is, modern telecom systems can be incredibly complex and, mixed in with a potential lack of vigilance from staff or possibly some over-enthusiasm from a salesperson, it’s all too easy to find yourself backed into a legal corner. Businesses Confused with the New TCPA Regulations Many small to medium businesses whose marketing efforts rely on outbound calls have been struggling to understand exactly what the new legislation means. While marketing campaigns launched on the basis of either politics or fundraising are exempt from the changes, all other verticals need to have a clear grasp. Some companies have even resorted to [...]
Interview with Beau Bratton