All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).
|Service||Standard Support||Premium Support|
|Regular Support Hours||Monday-Friday 6 a.m. – 6 p.m. Pacific Time||Monday-Friday 6 a.m. – 6 p.m. Pacific Time|
|Online Ticket Submission|
|Telephone Support||Up to 3 calls|
Up to 30 minutes
|Representative||Help Desk||Dedicated Account Manager|
|Configuration Services||Onboarding Application||Dedicated Account Manager|