THIS POLICY (“POLICY”) EXPLAINS THE PRIVACY PRACTICES FOR THE WEBSITE OPERATED BY Speed To Contact, LLC, A CALIFORNIA CORPORATION (“Speed To Contact”), ACCESSIBLE AT HTTPS://WWW.SPEEDTOCONTACT.COM (THE “SPEED TO CONTACT WEBSITE”) AND THE COMMUNICATIONS AND RELATED SERVICES OFFERED ON OR THROUGH THE SPEED TO CONTACT WEBSITE (THE “SERVICE”), UNLESS A CONTRARY POLICY IS EXPRESSLY STATED BY Speed To Contact TO APPLY. THIS POLICY APPLIES TO ALL USERS OF THE SERVICE OR THE Speed To Contact WEBSITE, WHETHER OR NOT YOU CLICK “I AGREE” THROUGH ANY REGISTRATION OR ACCESS PROCESS AT THE SPEED TO CONTACT WEBSITE AND WHETHER OR NOT YOU ARE THE REGISTERED HOLDER OF AN SPEED TO CONTACT ACCOUNT (A “MEMBER”) OR ANOTHER USER THEREOF. IF YOU DO NOT AGREE, PLEASE DO NOT ATTEMPT TO USE OR ACCESS THE SERVICE OR THE SPEED TO CONTACT WEBSITE.
Questions and concerns regarding this Policy should be submitted via the telephone at 1-866-678-1288. Speed To Contact respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent.
Subscription Registration and Membership; Information Collected In order to access the Service, you may be required to first become a Member and complete one or several registration forms. During registration (and possibly thereafter) you may be asked to give your name, a contact telephone number used to identify you, a password, your postal address, e-mail address, and other contact or identifying information. Speed To Contact may also ask for other information required to provide the Service, such as your business name, information pertaining to demographic characteristics such as your age, technology or communications services purchasing preferences, or how you found Speed To Contact. Information may also be collected by your presence on the Speed To Contact Website, even if you have not registered or subscribed to any Service.
Generally, this information falls into one of four categories: (1) “Personal Information,” such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) “Billing Information,” such as your credit card information and billing address, which is a subset of Personal Information and which we may use to bill you for the Service, (3) “Usage Information” such as your IP address, Service plan choices, Service usage levels, calling history, your click patterns on the Speed To Contact Website, and other information indicative of your use of the Service or the Speed To Contact Website, and (4) “Anonymous Information” which can be aggregated across users and then used to determine the demographics, habits, preferences, or statistical characteristics of the Speed To Contact Website users or subscribers to the Service, but which cannot be used to identify you or your specific Service usage history. Anonymous Information may include portions of Personal Information and Usage Information which have been decoupled from any identifying information and aggregated with that of other Service or Speed To Contact Website users.
How Information Is Used;
Speed To Contact will use your Personal Information as follows: (1) to regulate access to the Service and the Speed To Contact Website and its features (such as requiring passwords to access certain services); (2) to personalize and enhance your experience when visiting the Speed To Contact Website; (3) to promote to you Speed To Contact or Speed To Contact endorsed products or services (including contacting you by e-mail); (4) to assist our partners and sponsors in promoting to you their products or services (including contacting you by e-mail), provided that third party promotions are provided on a “blind” basis, such that only Speed To Contact will have access to your Personal Information and provided also that you may opt-out of receiving promotions from us or such third parties during the registration process; (5) Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the address below. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, and (6) for other internal or administrative purposes consistent with our mission of providing our Members with the highest quality Services in a secure manner.
We will use your Billing and Usage Information to bill you for the Service and to provide you with technical and billing support. To the extent that Usage Information includes stored telephone number lists you generate or compile by using the Service, we do not provide such lists to third parties except as necessary to complete telephone calls you initiate by switching calls to our carriers (which typically includes providing both caller ID information and the target phone number). We will, however, validate the accuracy and format of individual telephone numbers and may also store and provide, for the benefit of all Speed To Contact clients, information pertaining to the success, failure, or other results of calling certain numbers (or similar information): for example, if a call generates a response that a line is no longer active, or if we detect that the line is used by a fax machine, we may store and utilize such information to advise clients when they attempt to initiate a call to the same number, but access to such information is on an anonymous basis from the standpoint of identifying users who have initiated calls to such numbers.
We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide demographic information to sponsors, advertisers and partners, and other relevant commercial purposes. We may also provide Anonymous Information to our sponsors, advertisers and partners so that they may track the success of their advertising and promotional efforts, for example, to determine the demographic attributes and use preferences of visitors to pages in the Speed To Contact website that feature their products or services. Speed To Contact may use third party providers and subcontractors for the Services or any feature offered on the Speed To Contact Website. Service through these providers may necessarily include providing them with some or all of your Personal Information, Billing Information (for credit card processing, collections, and related matters), and your Usage Information (for subcontracted Service, but typically on an anonymous basis), but we will use diligent efforts to restrict use of this Information by these third parties to the purpose of providing the specific Speed To Contact feature, function or service for which the third party has been engaged. Additionally, Speed To Contact may share your Information with parents and affiliates under its control or common control, subject to the same restrictions described in this Policy.
In addition, Speed To Contact specifically reserves the right, to the maximum extent permitted by law, to use or disclose any Information (a) for the purposes of enforcing our user agreements, use policies and the like or (b) when requested by law enforcement agencies (whether or not under subpoena), if we reasonably suspect a violation of our user agreements or use policies or any applicable law.
How Information is Stored;Security
Speed To Contact has appropriate technical and organizational security measures in place to reasonably protect against the loss, misuse and alteration of user data under our control. For example, we use appropriate encryption for payment card transactions when we bill you for the Service, and we impose strict rules on Speed To Contact employees who have access either to the databases that store member information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make diligent efforts to prevent such unfortunate occurrences.
Similarly, Speed To Contact, its advertisers and partners may also use “web beacons” (small image files which are used to track presence on web pages and surfing patterns) in a similar fashion to cookies, except that web beacons do not store any personal information on your computer. We may also use web beacons or similar technology to track clicks from our newsletters and the like. Finally, servers owned or controlled by Speed To Contact may or will log each website visitors’ IP address, browser type, referring and exiting URLs, and other statistical and technical information. Except for policy, agreement, and law enforcement purposes, Speed To Contact will treat this as Anonymous Information.
Please note that all information collected or provided may be transferred or assigned by Speed To Contact in conjunction with a merger or the sale of all or a portion of the Speed To Contact business (or similar event).
The Speed To Contact Website may contain links to third party websites and advertisements leading to promotions of third party products and services. Speed To Contact is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected by the Speed To Contact Website and other websites operated or controlled by Speed To Contact, and not any third party website.
The Speed To Contact Website and the Service are not intended for use by children or minors. We ask that children and minors not use the website or the Service without their parents’ guidance and only after their parents have fully reviewed the terms applicable to such use, including the contents of this Policy.
The terms contained in this Policy are subordinate to any contrary terms contained in any express user or membership agreement between a user and Speed To Contact or to any express written agreement containing the signatures of authorized representatives of both parties.
Speed To Contact’s liability from or arising out of this Policy or any breach thereof is subject to the general limits of liability stated in the Speed To Contact Terms of Service.
General Contact Information
Business name: Speed To Contact, LLC
Address: 840 Apollo St. Suite 100
City: El Segundo
Website URL: speedtocontact.com
Website e‐mail: [email protected]
Services data (“Services Data”) is data that Speed to Contact is provided access to in connection with Ricochet and the related Services, such as data accessed through a Ricochet environment or data accessed through test, development and production environments. Speed to Contact treats Services Data in the manner set forth below.
Services Data Use
Services Data may be accessed and used to fulfill the requirements specified in any relevant Speed to Contact customer agreement for Services or Software Offerings. Speed to Contact technical staff may require periodic access to Services Data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of Services Data created as a necessary part of this process are only maintained for time periods relevant to those purposes.
Speed to Contact may also be required to provide personal information to comply with legally mandated reportings, disclosure or other legal process requirements. Speed to Contact reserves a limited right to disclose any personally identifiable information we receive if required by law or valid order of a court or other governmental authority, or if needed to protect the health and safety of Speed to Contact employees, a client’s employees, or the general public.
Speed to Contact does not use Services Data except as stated above or as provided in any relevant Speed to Contact customer agreement. Speed to Contact may process Services Data, but does not control client’s information collection or use practices for Services Data. If a Speed to Contact client provides any Services Data to Speed to Contact, the client is responsible for providing any notices and/or obtaining any consent necessary for Speed to Contact to access and use Services Data as specified in this statement and any relevant customer agreement.
Speed to Contact’s access to Services Data is based on job role/responsibility. Services Data residing in Speed to Contact hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. As Speed to Contact clients control access to Services Data by its end-users, end-users should direct any requests related to their personal information to Speed to Contact clients.
Certain Speed to Contact Cloud Offerings may provide clients the ability to collect personal information, via cookies and other technologies, from their end-users. Speed to Contact clients should seek their own legal advice about any laws applicable to their collection of such information, so that Speed to Contact clients can be sure that they are complying with those laws, including providing any required notices and obtaining any required consents.
When you use our Service, we track what you do on it and use this for the purposes of providing customer service and improving our Services. For example, we monitor where your cursor is, what you click on, and what you visit on the Service, and based on this, we can provide superior customer support when you need help and we analyze if certain features on our Service need improvement. We use a third-party service to record those activities and your personal data might be incidentally collected by us or third-parties, such as smartlook.com. You may opt-out of smartlook.com recordings here.
Modifications to Policy